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Thursday, April 3, 2008

Life of a Call Center Agent

My boyfriend just started his new job as a call center agent in Link2Support. I thought it was easy to be a call center agent but my views had change when I finally see how much my boyfriend struggled to get the job.

Luckily, he made it through the tough training and was deploy 3 days later. I am happy for him, really. I know he need the job and he’s working hard to study and review those ‘jargons’ he doesn’t even know.

Every now and then, he’ll ask me about this router, that port, this switch, that internet, cable and etchetera etchetera – which honestly speaking; I didn’t even know some of them. Hehehe

Good thing about his new job, I made friends to his Manileños team mate and training batchmates. Though ‘Tagalog’ is said to be the ‘Philippine National Language’, I am not really used to speak in tagalog. I am ‘Bisaya’ and i‘d rather speak English than comically speak tagalog.

I had then met with these bunches of good people twice and honestly, I keep myself silent and simply enjoys listening to whatever they say. One time, they asked me to translate the ‘Tagalog’ words into Bisaya and I couldn’t believe how good it is to change ideas. I am blessed to gain new friends like them.

My boyfriend has the 2am-10am shift. So he need to go to bed as early as 6pm just to have enough sleep before he go to his work by 1am. I know it isn’t easy for him to change his routine. Imagine the shifting? I am like – sleeping peacefully – at 2am!

Call center agent is then not an easy or an effortless job and will never be simple. So for those to think their job is as simple as it looks, you definitely got it wrong. Don’t even put them down because no job in the world is easy at all.

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posted by Yesha Gee at Thursday, April 03, 2008-
  • At April 4, 2008 at 4:44 AM, Anonymous charissaid…

    ye! d jud lalim mgcall center agent. uve traded a gud sleep for a 2am-10am job. =)

  • At April 4, 2008 at 6:07 AM, Blogger simpleyesasaid…

    Yes, you're absolutely right!

    Grabe, he's not getting enough sleep anymore.His eye bags grew bigger. Hah, he'll be like monster in no time. =P

  • At April 8, 2008 at 8:44 AM, Anonymous yancy-gidiyapsaid…

    gidiyap karnal....hehehehe.....
    dili dali ang call center..bow!!
    dali raka ma pul-an...kapoy oi!!

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